cerminPrivacy Policy
This page describes what we collect when you use cermin and how we keep that data protected. We at cermin take your privacy seriously — we collect only the information needed to verify your account, process your payments, and comply with applicable law. Our policy explains what data we gather, who we share it with, how long we keep it, and what rights you have over your information.
When you create an account on cermin, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or interact with our sportsbook and slot games, we collect personal and transactional data. We use this data to verify your identity, prevent fraud, process withdrawals, and meet regulatory requirements. We do not sell your data to third parties, and we do not use it for marketing purposes without your consent.
Our privacy practices comply with standard data-protection principles. We encrypt sensitive information, limit access to authorized staff, and delete data when it is no longer needed. If you have questions about how we handle your data, our support team can provide additional details during standard business hours.
What Data We Collect on cermin
We collect several categories of data when you use cermin. First, we gather account information: your name, email address, date of birth, phone number, and residential address. We require this data to create your account and verify your identity before your first withdrawal.
Second, we collect identity documents for KYC (Know Your Customer) verification. This includes a copy of your passport, national ID, or driver's license. We use this document to confirm your identity and prevent fraud. We store the document securely and delete it after a standard retention period unless applicable law requires us to keep it longer.
Third, we collect payment information. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer, we record the payment method, amount, date, and time. We do not store your bank account credentials or wallet passwords — you enter these directly into your bank's or payment partner's app, not into cermin. Our system only receives confirmation that your transfer has been initiated and cleared.
Fourth, we collect transaction data: your betting history, slot-game play, sportsbook activity, and withdrawal requests. We use this data to calculate your account balance, settle tournament payouts, and detect suspicious activity. We also collect technical data: your IP address, browser type, device type, and pages you visit. We use this data to improve our platform, troubleshoot technical issues, and prevent abuse.
Data we collect
- Account information: name, email, date of birth, phone, address
- Identity documents: passport, national ID, or driver's license
- Payment data: deposit method, amount, date, time
- Transaction history: bets, game play, withdrawals
- Technical data: IP address, browser, device, pages visited
How We Use Your Data on cermin
We use your data for several purposes. First, we verify your identity and prevent fraud. Our KYC process confirms that you are who you claim to be and that your account is not being used for money laundering or other illegal activity. We compare your identity documents against public databases and cross-check your information against known fraud patterns.
Second, we process your payments. When you deposit or withdraw, we share your payment information with our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) so they can complete the transaction. We do not control how these partners use your data — they have their own privacy policies, which you can review on their websites.
Third, we comply with applicable law. We may be required to share your data with government agencies, tax authorities, or law-enforcement bodies if they request it. We do not disclose your data to these parties unless we receive a valid legal request.
Fourth, we improve our platform. We analyze aggregated, anonymized data to understand how members use cermin, which games are popular, and where we can improve our service. This analysis does not identify you personally — we strip out names, email addresses, and other identifying information before analyzing the data.
Third-Party Processors and Data Sharing
We share your data with third parties only when necessary to provide our service or comply with law. Our payment partners (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet) receive your payment information to process deposits and withdrawals. Our hosting provider stores our servers and databases. Our email provider sends you account notifications and password-reset links. Our analytics provider helps us understand how members use cermin.
All third-party processors are contractually obligated to protect your data and use it only for the purposes we specify. We do not sell your data to advertisers, data brokers, or other commercial entities. We do not share your data with other gaming platforms or unrelated businesses.
Cookies and Tracking Technologies
We use cookies to keep you logged into cermin and to remember your preferences. A cookie is a small file stored on your device that identifies you when you return to our site. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them or they expire).
We do not use cookies to track you across other websites. We do not sell cookie data to third parties. You can disable cookies in your browser settings, but doing so may prevent cermin from functioning properly.
Your Rights and Our Commitments on cermin
You have the right to access your data. You can log into your cermin account and view your personal information, transaction history, and account settings at any time. If you want a copy of all data we hold about you, contact our support team and we will provide it within standard response windows.
You have the right to correct your data. If your name, email, or address is incorrect, you can update it in your account settings. If you cannot update it yourself, our support team can help you make the change.
You have the right to request deletion of your data. If you close your account and ask us to delete your personal information, we will do so except where applicable law requires us to retain it (for example, tax records or anti-fraud investigations). We will confirm deletion within standard response windows.
We commit to protecting your data against unauthorized access, alteration, or disclosure. We use encryption, firewalls, and access controls to secure our systems. We train our staff on data-protection practices and limit access to your data to authorized personnel only. If we discover a data breach, we will notify you and relevant authorities as required by law.
Contact Us About Privacy
If you have questions about our privacy practices, want to exercise your rights, or believe we have mishandled your data, contact our support team. We provide English support via email and live chat during standard business hours. Our team can answer privacy questions, help you access or correct your data, and escalate concerns to our data-protection officer if needed.
Our support team responds to privacy inquiries within standard response windows. For urgent matters, our live-chat team can often provide immediate assistance. You can also reach out to us through our FAQ page or by visiting our About us section for additional contact options. We take all privacy concerns seriously and will work with you to resolve any issues.
Policy Updates
We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by email or by posting a notice on cermin. Your continued use of cermin after we post updates means you accept the updated policy. We encourage you to review this page periodically to stay informed about how we protect your data.